Effective Date: [27/08/2025]
Business Name: Better Living Grants
Website: www.betterlivinggrants.co.uk
Better Living Grants (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website, services, and contact forms.
We may collect the following personal data when you interact with our website or services:
- Name, address, and contact details (phone, email).
- Property details (e.g., EPC rating, heating type, insulation).
- Eligibility information (benefits, income, or health-related criteria you provide).
- Technical data (IP address, browser type, cookies, browsing actions).
- We only collect the information you choose to provide via our forms, calls, or emails, and information necessary for eligibility checks.
We process your personal data for the following purposes:
- To assess your eligibility for energy efficiency and grant funding schemes (ECO4, GBIS, etc).
- To connect you with accredited installers and surveyors.
- To communicate with you by email, phone, or SMS after form submission.
- To improve our website and marketing campaigns.
- To comply with legal and regulatory obligations.
We will never sell your personal data to third parties.
We may share your data with:
- Accredited installers, assessors, and trusted partners involved in delivering energy efficiency measures.
- Service providers (e.g., CRM, SMS, email platforms, IT support).Regulators or authorities, if legally required.
- All third parties are required to process your data securely and lawfully.
Under UK GDPR, we rely on the following lawful bases:
1. Consent – when you submit your details and tick the consent box.
2. Legitimate interest – to operate our business and connect you with services requested.
3. Legal obligation – when we must share data with regulators.
We only keep your personal data as long as necessary:
- Eligibility checks & lead records: kept for up to 6 years (to meet scheme and legal requirements).
- Marketing data: kept until you opt-out or withdraw consent.
You have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data (“right to be forgotten”).
- Restrict or object to processing.
- Withdraw consent at any time.
- To exercise these rights, email us at contact@betterlivinggrants.co.uk.
We use technical and organisational measures to secure your data, including encryption, access controls, and secure servers.
If you have any questions about this policy, contact:
Better Living Grants
Email: contact@betterlivinggrants.co.uk
If you are not satisfied with how we handle your data, you can complain to the ICO (Information Commissioner’s Office): www.ico.org.uk.
